Willing to give Xplormor Offroad, some leeway as the builder (I did use their hitch brackets to solve my bumper issues). As an 'early adopter' in many kickstarter like projects subsequent editions usually address shortcomings or learned issues. Not really sure what they can do to fix these now that they are out in the hands of individual owners? On my other vehicles that see off road duty I usually touch up (slight sand, prep and repaint sections) the sliders, bumpers etc once a season since I never powder coat anything that is likely to get impacted by road debris.
Current owners are likely left to fix these on their own, not ideal but likely.
I would suggest removing the ladders, sand, re coat w/primer, paint (following directions on cans for recoat & drying times) install grip tape tread surfaces to protect high friction areas.
Having said all that, my opinion of their since deleted post of "kumbaya" was pretty lame. In the end with most things caveat emptor.
-josh